Help Centre

We know that planning a memorable holiday or even a short term break isn’t easy, so to help make things go that little bit smoother we’ve put together this help centre. Here you will find answers to a variety of questions regarding our website, the booking process and what happens prior to your stay in our FAQ’s.

For those in the planning stage we’ve got tonnes of holiday guides to help steer you in the right direction, with detailed articles on each of our destinations. Website live chat is also available until 4:30pm weekdays, simply click on the pop-up on the bottom right of your screen and a member of our team will answer your query in a matter of minutes.

Help & Advice

Meet The Support Team


Holly Milner
Web Support

Holly is our lead person of contact for all website and booking support. If you use our live chat feature chances are you’ll be speaking to Holly. Holly has an unquenchable thirst for the outdoors, yoga and gin.


Jennifer Rhodes
Travel Writer

Behind every great destination guide is a talented writer. Jennifer goes above and beyond to help you get the most out of your trip in our holiday guides. When Jen doesn’t have a pen in her hand she can often be found playing the violin.


Pet Friendly Critique

Tasked with finding the best pet friendly log cabins with hot tub, Nelson can be found in a cabin (or lake) near you. With a preference for bones over blog posts, Nelson often leaves the boring part of his job to Jennifer.